AML/KYC Policy
1. Introduction
Pure Casino operates under the regulatory framework of Curacao eGaming and in accordance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. This policy details verification procedures, documentation requirements, and compliance standards for all users.
Windward Circle B.V. manages operations and holds Curacao eGaming Master License #1668/JAZ. Activities continue under transitional arrangements as outlined by the National Ordinance on Games of Chance while the application (OGL/2024/1135/0484) with the Curacao Gaming Authority is under consideration.
2. Anti-Money Laundering Compliance Framework
2.1 Regulatory Obligations
Internal controls are maintained to prevent money laundering and terrorist financing, including:
– Appointment of an independent Compliance Officer
– Money Laundering Reporting Officer with access to transaction data
– Employee screening and ongoing training
– Risk-based customer due diligence
– Enhanced transaction monitoring
– Regular internal audits
2.2 Suspicious Activity Reporting
All financial transactions are monitored for indications of money laundering or terrorist financing. Suspicious transactions are reported to authorities as required by regulatory timeframes. Attempts to structure transactions to evade reporting obligations are strictly prohibited.
3. Know Your Customer Verification Requirements
3.1 Mandatory Documentation
Prior to withdrawal, users must provide:
– Government-issued photo ID (passport, driver’s licence, or national identity card)
– Proof of address dated within 90 days (utility bill, bank statement, or official correspondence)
– Proof of payment method ownership (bank statement or card image showing first six and last four digits)
All documents must be clear, legible, and show all corners. Partial or altered images are not accepted.
3.2 Verification Timeline
Document review starts after online submission. Standard review is 24 to 48 hours. More complex or incomplete cases may require up to 18 working days from the completion of authorization. Withdrawals remain pending until verification is finalized.
3.3 Additional Verification Requests
Additional documents may be requested if:
– Transaction patterns present higher risk
– Source of funds requires explanation
– Enhanced due diligence is legally required
– Discrepancies are found in submitted information
A response to additional requests is required within 30 days. Non-response may result in account restriction or closure.
4. Account Eligibility and Restrictions
4.1 Age Requirements
Only individuals 25 years or older may register. Age is verified using government-issued ID.
4.2 Geographic Restrictions
Services are limited to residents of Canada and jurisdictions recognizing Curacao licensing. Users must reside in areas where participation in online gaming is permitted by local law. Registration requires confirmation of Canadian or approved jurisdiction residency. Registrations from unapproved jurisdictions are not accepted.
4.3 Payment Method Ownership
Only payment methods registered to the user’s name are permitted. Use of third-party payment methods, including joint and family member accounts, is prohibited.
Deposits with third-party payment methods may result in:
– Account closure
– Cancellation of withdrawals
– Forfeiture of deposits and winnings
No exceptions are allowed for family member, spousal, or business accounts not in the user’s legal name.
5. Data Protection and Privacy
5.1 Information Collection
Collected and processed personal information includes:
– Contact data (name, address, email, phone)
– Payment details (account numbers, transaction records)
– Identification documents (IDs, utility bills)
– Gameplay statistics and account activity
5.2 Data Usage
Personal information is used solely for:
– Account verification and KYC compliance
– Fraud and security monitoring
– Regulatory reporting
– Customer support and account administration
Data is not sold, traded, or rented to third parties. Aggregated, non-identifying statistics may be shared for analytical purposes.
5.3 Data Retention and Deletion
Personal data is retained during account activity and for legal retention periods as required by regulators. Account holders may request data deletion at [email protected] after account closure. Requests are processed within 30 days, subject to regulatory retention rules.
6. Security Measures
6.1 Technical Protections
Transactions are secured by 128-bit SSL encryption. Two-factor authentication (2FA) is recommended. Users are responsible for safeguarding passwords and credentials.
6.2 Account Security Obligations
Account holders are required to:
– Use distinct passwords not shared with other services
– Enable 2FA where available
– Notify the company of unauthorized access immediately
– Not share login data with third parties
The service is not liable for losses due to credential compromise resulting from user negligence.
7. Withdrawal Processing and Account Closure
7.1 Withdrawal Conditions
Withdrawals are possible only after:
– Completion and approval of KYC verification
– Fulfilment of all bonus wagering requirements
– No open disputes or ongoing investigations
– Confirmation of payment method ownership
7.2 Account Closure Terms
Account balances at closure cannot be withdrawn. Pending withdrawals are included in this restriction. All withdrawals must be completed before initiating closure. Accounts closed for policy violations, including unauthorized payment methods, forfeit all remaining balances.
8. Compliance Officer Contact
Inquiries regarding this policy or verification procedures may be sent to:
Email: [email protected]
Support: [email protected]
For regulatory concerns or formal complaints, contact the Curacao Gaming Authority.
Policy updates are published on the website as necessary to comply with regulatory requirements and operational practices. Users are responsible for reviewing any changes.